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Home FAQ FAQ

FAQ

FAQ

You've got questions, we've got answers.
You've got questions, we've got answers.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please be aware that all orders are processed within 2 business days (NOT including weekends, sales or holidays).

Orders ship within 2-3 business days after purchase.

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.

All orders placed on Friday after 12PM EST will begin processing on the following Monday.

You will receive an email once your order has been dispatched via USPS which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.

Please be aware that all orders are processed within 2 business days (NOT including weekends, sales or holidays).

Orders ship within 2-3 business days after purchase.

Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.

All orders placed on Friday after 12PM EST will begin processing on the following Monday.

You will receive an email once your order has been dispatched via USPS which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.

Yes, we do offer exchanges. Please email info@ilovepaperdolls.com with order number & reason for the exchange.

Exchanges are to be made within 5 business days from the date package was received. If you wish to exchange an item we will issue you store credit that can be used towards the website at any time.

Once we receive your exchange item , please allow 5 business days for the exchange to be processed and completed.

Please send exchange items to the address listed below. The items MUST BE in their original packaging and unworn. If the order is NOT returned in its original state, your exchange WILL NOT be honored. Bodysuits, swimwear, lingerie, sale items, shoes, accessories excluded and are FINAL sale.

Yes, we do offer exchanges. Please email info@ilovepaperdolls.com with order number & reason for the exchange.

Exchanges are to be made within 5 business days from the date package was received. If you wish to exchange an item we will issue you store credit that can be used towards the website at any time.

Once we receive your exchange item , please allow 5 business days for the exchange to be processed and completed.

Please send exchange items to the address listed below. The items MUST BE in their original packaging and unworn. If the order is NOT returned in its original state, your exchange WILL NOT be honored. Bodysuits, swimwear, lingerie, sale items, shoes, accessories excluded and are FINAL sale.

PAPER DOLLS BOUTIQUE

PO Box 814862

Hollywood, FL 33081-4862

PAPER DOLLS BOUTIQUE

PO Box 814862

Hollywood, FL 33081-4862

No, we do not offer refunds. You may send the item back for store credit. Note that bodysuits, swimwear, lingerie, sale items and accessories are FINAL sale and are NOT eligible for an exchange.
No, we do not offer refunds. You may send the item back for store credit. Note that bodysuits, swimwear, lingerie, sale items and accessories are FINAL sale and are NOT eligible for an exchange.

Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Paper Dolls .
Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to Paper Dolls .

No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.

Our items sometimes sell out very quickly due to a high demand, occasionly an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
Our items sometimes sell out very quickly due to a high demand, occasionly an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.

When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code.
When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code.

For our own safety this type of adjustment is not possible. Your billing address and shipping address must match for your order to be processed.
For our own safety this type of adjustment is not possible. Your billing address and shipping address must match for your order to be processed.
Still have questions? Still have questions? Contact Us! Contact Us!
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